All our parcels are delivered by trusted partners UPS via a Carbon Neutral next day delivery service. We aim to despatch in stock items within 3-4 working days. However, in periods of high demand (May-August), despatch may take up to 10-14 working days on some items.
As soon as your parcel has been despatched, you will receive a tracking reference from UPS if you have supplied your email details.
Free delivery over £250 (ex VAT) is not available to all UK mainland postcodes. There may be additional costs for orders to the Scottish Highlands and other remote postcodes. Please contact us for a delivery quotation if there is no delivery option available at the checkout. We are temporarily not shipping to Ireland, we hope to resolve this as soon as possible. For orders under £250 (ex VAT) delivery is charged at a standard rate of £16.
Orders can only be processed for despatch once we have received confirmation of payment and all orders require a signature upon delivery.
Please note that we reserve the right to not despatch an order if we believe the address isn’t secure ie to a communal postal address or PO box. We will contact you as soon as possible if this happens.
For any other enquiries outside of the United Kingdom please call our sales office for a delivery quotation on (0151) 547 6700 or email firstname.lastname@example.org
If you have provided a valid email address you should receive a notification advising you of your tracking reference once the item has been despatched. The courier will then attempt to make a delivery and obtain a signature. We cannot advise a specific time of delivery.
There are a small number of postcodes, where we cannot guarantee delivery within our usual timescale. Next day delivery is not available to the following postcodes:
AB10-16, AB21-25, AB30-39, AB41-56, DD8-11, EH43-45, FK8, FK16-21, HS, IM, IV, KA4, KA6, KA16-28, KW, ML8-12, PA, PH1-PH50, SY15-25, TD2-14, TR,ZE.
There are a small number of postcodes, usually in remote rural areas, that incur extra delivery charges. Please contact us directly for a delivery quote. These include the following postcodes:
AB37-38, AB43-45, AB53-56, CA18-CA27, HS1-HS9, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, KA27-KA28, KW, LA15-LA23, PA20, PA21-PA38, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, PH17-PA26, PH30-PH44, PH49-50, TR21-25, Z.
For any other enquiries please call our sales office for a delivery quotation on (0151) 547 6700 or email email@example.com